I’m no wiser as to exactly what broke on the ebike than I was yesterday, but I have a surprising resolution. I mentioned yesterday that the bike is under warranty – I don’t know off the top of my head what the terms of the warranty are, no doubt they’re on the website – and it turns out the bike is really under warranty.
Like, “there’s definitely an intermittent open circuit somewhere in this wide array of related parts, so we’re just going to send you one of all those parts. Sorry about not including a technician to attach them.”
Wow. Okay. So here’s me, saying nice things about Rad Power Bikes customer service.
While still mentioning for the benefit of anyone interested that the bike did develop a fatal fault at mile 316 of bumpy roads.
As it happens I already have all those parts loose from the frame. The only way to comfortably get at the harness connectors which are wrapped rather tightly around the crank is to unbolt the battery tray and the charge controller so they’re already hanging loose. I won’t be re-installing them, of course.
Instead I’ll wait patiently for their replacements. And since I’m the aforementioned frickin’ hermit etc., the logistics of that are kind of clunky. It might be a bikeless week or three, but I can now at least confidently await resolution.